Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). Processing time may vary during peak periods or sales.
Shipping Time: Shipping times will depend on your location and the carrier. While we strive to ensure prompt delivery, please note that delays caused by the courier service are beyond our control.
Shipping Costs: Shipping fees are calculated at checkout based on your location and the weight of your order. These fees are non-refundable.
Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.
Returns and Exchanges
Eligibility: Items must be unworn, unwashed, and in their original condition with all tags attached to be eligible for a return or exchange.
Return Timeframe: Returns must be initiated within 30 days of receiving your order.
Non-Returnable Items: Clearance items, gift cards, and customized products are non-refundable.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
Refunds: Once we receive and inspect your return, we will process your refund. Please allow up to 10 business days for the refund to appear in your account.
Disclaimers
MegaScrubz is not responsible for packages lost or delayed during transit. Please contact the courier directly for assistance with lost or delayed shipments.
Refunds may be subject to a restocking fee, which will be deducted from your refund amount.
Color variations may occur due to different screen displays, and such discrepancies are not considered defects.
We reserve the right to refuse any return or exchange that does not meet our policy guidelines.
